PIN: Pretty Inept Numnuts – aka Customer Disservice
My credit card expired at the end of March. They sent me a letter (mid March) letting me know my new credit card (same card, new expiry date) was available at my local branch, and I could pick it up any time. So I did.
The next time I went to use an ATM, I just assumed it’d continue to work. (ATM = A Terrible Mistake! Mwahaha) But no. Now in a mood, off I went to visit the bank (the ATM I used was in a food court, and I was hungry!)
Queued up. Served. The teller (an Old Duck who could barely work these newfangled computer thingys) couldn’t understand why it didn’t just work, but she requested a PIN reset anyway. That’d take about 3 working days. So I drew out some cashola to tide me over.
A week passed, no PIN reset letter. Back to the bank I went. Another PIN reset, because it’s ‘all they can do’. This time, it arrived just within a week. Pin #: 7979.
Off I went to get some money out of the ATM: Another Tiny Malfunction. It didn’t work, again.
Into the bank. Queue. Explain. Watch the frowns, and the communal gathering of the tellers, mumble, mumble, shrug. “We’ll reissue the PIN again for you, sir”.
Fuck me. Withdrew more money.
Another week passed, then the new unique PIN arrived. 7979. Again?
Surprise surprise, it didn’t work, again.
Back to the bank, spoke to some Indian guy who actually seemed to know what he was doing (!), but I still only got another fucking PIN reset.
Fast forward to last Friday. The PIN letter arrived, and once again, the number was 7979! What the hell? I tried it while out shopping yesterday, and it didn’t work. Again.
So this morning I went to the bank, and spoke with Adrian. Poor guy.. having to deal with me, first thing on a Monday morning.
But I was fairly polite. I told him my problem, and that i’d be either walking out of the bank with a working card with a working PIN, or i’d be closing all my accounts and walking out with my cash. That’s not harsh, eh?
So after punching a bunch of numbers and frowning a few times, he rang Card Services. He spoke to the person on the other end for a minute, then headed over to the bench where they keep all the new cards that customers’ haven’t picked up yet. He pulled one out and came back over to me. It was a duplicate of my card!
I then went and tried that one in the ATM (A Taxing Moment)…. and it worked!
I went back in and asked the obvious questions.. like WHAT, WHO, HOW and WHY.
WHAT the fuck?
WHO requested another card to be made?
HOW long was this new card sitting there?
WHY did they make another card in the first place?
Evidently he said it was ‘complicated’, which in subliminal speak translates to ’someone here fucked up, and the rest of us were too stupid to notice what they’d done. I suspect the person who fucked it up was the Old Duck who couldn’t work her newfangled computer thingy.
And as for me getting the same unique PIN # in three reset letters, he had no answer for that one.
P.S. That’s obviously not my PIN # anymore, duh.
21.Apr.08 
Bitching
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